I have a problem with my product…what do I do?
Don’t worry, Dawn To Dusk is here to help! Please select which category below fits you most and simply follow the directions. Dawn to Dusk makes the process simple & fast so you can get back to enjoying the trails.

I want to exchange a product.
No worries! You have 30 days from the original purchase date to make an exchange. Please follow the simple & fast process so we can get the right product to you.

1. Ensure the item is unused and has its original packaging. If it doesn’t, your exchange may be subject to a small re-stocking fee.
2. Call or send an email to our Customer Service Department. (760) 735-3215 or info@dawntodusk.bike. Please include your name, the product you want to exchange, the product you want to receive, and your order number.
3. The representative will give you an RA# to be used and then place the order for the item you would like. (Note: Shipping charges will be included).
4. Place the product you want to return in the box, with the RA# and drop it off at your local shipping facility. (Note: Please ensure you use an insured, traceable method, as we are not responsible for lost or damaged packages.)
5. As soon as we get the returned item we will refund you the original purchase price excluding original shipping charges, taxes and less the re-stock fee, if applicable.

I want to return a product.
No worries! You have 30 days from the original purchase date to make a return. Please follow the simple & fast process.

1. Ensure the item is unused and has its original packaging. If it doesn’t, your return may be subject to a small re-stocking fee.
2. Call or send an email to our Customer Service Department. (760) 735-3215 or info@dawntodusk.bike. Please include your name, the product you want to return, and your order number.
3. The representative will give you an RA# to be used.
4. Place the product you want to return in the box, with the RA# and drop it off at your local shipping facility. (Note: Please ensure you use an insured, traceable method, as we are not responsible for lost or damaged packages.)
5. As soon as we get the returned item we will refund you the original purchase price excluding original shipping charges, taxes and less the re-stock fee, if applicable.

My item was damaged when I received it!
Our helpful customer service representatives can help with that!

1. Don’t accept the package if it appears to be damaged. If you do accept it, no worries! Make sure you keep the packaging for the next step.
2. Send an email to info@dawntodusk.bike letting us know what happened. Please include your name, a picture of the product & the box that was damaged, and your order number.
3. The representative will give you an RA# and a pre-paid USPS label to use.
4. Simply drop it off at your local drop-off point within 3 days of receiving the label.
5. Once the package is received by Dawn To Dusk, we will send out a brand new product to you as soon as possible.

I received the wrong item!
Sorry about that! Sometimes a Dawn To Dusk product is so excited to meet its new owner, the occasional slip-up can happen!

1. Call or send our customer service department an email and let them know what happened. (760) 735-3215 or info@dawntodusk.bike. Please include your name, what you received & what you originally ordered, and your order number.
2. The representative will give you an RA# and a pre-paid USPS label to use.
3. Simply drop it off at your local drop-off point within 3 days of receiving the label.
4. Once it has been received, we will send you the correct product within 1 business day.

My product doesn’t work as advertised!
Our customer service representatives and engineers are happy to help resolve the issue.

1. Please call or send an email to our customer service and let them know what is happening (760) 735-3215 or info@dawntodusk.bike. Please mention your name, the product and your order number.
2. Our helpful Customer Service representatives or our Engineers will get you the necessary tips or items needed to make it work.
3. If it needs to be returned, they will assist you on the process.